Innovation lanes, first introduced this summer by Delta Air Lines at Hartsfield-Jackson Atlanta International Airport, use multiple conveyor belts to allow five passengers to simultaneously unload bags, shoes and clothes into bins to be screened by the TSA.
Airline officials say the lanes speed up the TSA
screening lines because the multiple conveyor belts eliminate
bottlenecks caused by travelers who are slow to unload their baggage and
personal items. Other passengers using the lane at the same time can
simply slide their bins around the slower traveler.
the screening processes won’t be slowed by a shortage of bins because
one conveyor belt is dedicated to rolling empty bins to passengers in
the screening line.
The two new innovation lanes are replacing regular screening lanes used for United passengers.
two lanes will be the first of at least nine additional innovation
lanes expected to be installed at LAX by the end of next year at various
terminals, according to airport officials.
TSA officials say
United is working with TSA to install more of these lanes at Newark
Liberty International Airport in New Jersey this fall and Chicago O’Hare
International Airport later this year.
American Airlines also
has plans to team up with TSA to add such lanes at Dallas-Fort Worth
International Airport, Miami International Airport, O’Hare and LAX.
Chief Executive Oscar Munoz praised the new lanes, saying in an
interview that he hopes they will help United better compete against its
rivals for passengers at LAX, one of the busiest airports in the
He said he is urging employees at LAX to combine such
improvements with a friendlier attitude among the staff to win over new
“You can’t do just one thing,” Munoz said.
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